Refund, Returns & Cancellation Policy
Please contact us promptly if you need to change or cancel an order, or if anything is wrong with your goods. Your statutory consumer rights are not affected by this policy.
Custom and personalised orders
Goods made to your specifications or clearly personalised are generally excluded from the statutory change-of-mind cancellation right. This does not remove your rights where goods are faulty, not as described or otherwise do not meet the contract.
Changes and cancellations
Contact us before approving artwork or starting production if you wish to change or cancel a bespoke order. Whether a change is possible, and any reasonable costs already incurred, will depend on the work completed and the terms agreed for your order. Deposits are not automatically non-refundable in every circumstance.
Non-personalised consumer purchases
Where the statutory distance-selling cancellation right applies, tell us within 14 days of receiving the goods and return them within a further 14 days. We refund the eligible price and standard delivery charge within the statutory time limit, normally within 14 days of receiving the goods back or evidence of return. Any responsibility for return costs must have been explained before purchase; a deduction may apply for handling beyond what is necessary to inspect the goods.
Faulty or incorrect goods
Contact us with your order details, a description of the issue and photos if available. Consumers may be entitled to rejection, repair, replacement or a refund under the Consumer Rights Act 2015. Please contact us to arrange an appropriate return; reasonable return costs for confirmed faulty goods are our responsibility.
Business orders
Orders placed for a business are governed by the agreed order terms and applicable law; consumer cancellation rights do not automatically apply.
Contact us
Ayesha International Limited
info@ailclothings.com
+44 7533 299727